Communication skills
Regardless of the size of your organisation, effective communication skills are essential for successfully engaging with students. This resource aims to give you a better understanding of how to communicate effectively, using spoken, written and electronic communication.
These skills have to be developed, honed and added to on an on-going basis. They are at the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication with potential students will be. Being an effective communicator means that other people, in particular adult learners, take you seriously, listen to what they have to say and engage in dialogue.
Further information
Communication skills PDF
To understand communication skills and communication dynamics.
Making a great first impression PDF
To undertand the importance of good communication skills when engaging with potential students.
Writing skills PDF
To be more confident when writing documents and letters.
Effective email PDF
To understand how to get your message across in an email.
Interpersonal skills PPT
To be familiar with interpersonal skills and how to use these to better engage with potential students (PowerPoint presentation).